Privacy Policy

• Account details: name, email, password (stored encrypted), phone and WhatsApp number, country, business name and type, and your business address.
• Optional details: Instagram, YouTube and Facebook pages, website, and how you heard about us.
• Sign-in with Google: your name and email from Google. We never see your Google password.
• Sign-up and sign-in records: the date, the IP address, the approximate location worked out from it (country and city), the browser or device, and the page or link that first brought you to the site.
• Orders: what you buy, delivery and payment status (card details are handled by the payment provider, not stored by us).
• Visits to the site: the pages you open and how long you stay on them, what you search for, products you view or add to your cart, the website or link that brought you here, your IP address and the approximate location worked out from it, and your browser and device. Before you sign up this is anonymous; once you sign up or log in, it is linked to your account.

• To run your account, ship orders, send invoices and give wholesale prices once you qualify.
• To keep accounts safe: sign-in records help us spot misuse and fake sign-ups.
• To understand which countries and channels our customers come from, so we can serve them better.
• To improve the shop: which pages and products people look for, and where they get stuck.
• To send offers and new arrivals by email or WhatsApp, only if you tick the box. You can unsubscribe at any time.

Account and order details are kept while you have an account and as long as tax and accounting rules require. IP addresses on sign-up and sign-in records are deleted automatically after 12 months; the country and city stay on your account record. Visit records are kept to see how customers find and use the shop over time; ask us and we delete yours.

We use a few cookies: one keeps you signed in, one remembers your cart, one remembers how you first found the site (the landing page and referring link) for up to 90 days, and an anonymous visitor ID (kept two years) that groups your visits together. We also use Google Analytics, which sets its own cookies, to count visits.

You can see and change your details any time in My account. To get a copy of your data, correct it or delete your account, email help@lightspeedtools.com or message us on WhatsApp. We reply within 30 days.