Warranty & Returns
Every part and machine is tested in Shenzhen before it ships. If something is wrong, tell us and we'll make it right with a replacement, store credit or a refund.
Warranty periods
The warranty starts on the day your order is delivered.
| LIGHTSPEED machines | 12 months |
|---|---|
| Repair tools & equipment | 12 months |
| Batteries | 6 months |
| Screens: Original New | 12 months |
| Screens: Original Refurb | 12 months |
| Screens: Original Pull | 6 months |
| Screens: Premium Soft OLED | 12 months |
| Screens: Hard OLED | 6 months |
| Screens: Incell | 3 months |
Not sure what a grade means? See quality grades explained.
What the warranty covers
Defects in materials or workmanship under normal use, for example:
- dead pixels, lines, touch or display faults that appear without physical damage
- batteries that won't charge or swell
- machine or tool faults during normal operation
It does not cover:
- cracked glass, bent frames, pressure marks or liquid damage
- damage from installation, heat or wrong tools
- parts with removed or damaged quality-check stickers
- normal wear of consumables (tips, pads, films)
Wrong or dead-on-arrival items
Please test every part before installing it, and report a wrong item or a part that doesn't work within 7 days of delivery.
How to make a claim
- Send us your order number, the item and a short photo or video showing the problem, on WhatsApp or by email to help@lightspeedtools.com.
- We reply within one business day. Small parts can often be approved from the photo or video alone.
- If we need the item back, we send return instructions. Once received and tested, we replace it, give store credit for your next order, or refund it, whichever you prefer.
Machines: our technicians first help you on a WhatsApp video call, and we send spare parts where that fixes the problem fastest.
Returns of unused items
Unused items in their original packaging can be returned within 30 days of delivery. The return shipping cost is paid by the buyer unless the item was wrong or faulty.